Updated Date: 27 September 2026
This Refund & Cancellation Policy applies to reservations made directly through the Hotel Colva Kinara website and payments processed through our online payment gateway.
1. Cancellation of a Reservation
Guests may request cancellation of their reservation by contacting Hotel Colva Kinara using the contact details provided below.
Cancellation requests should include:
- Guest name
- Booking/reference number
- Check-in date
- Registered mobile number or email address
Cancellation requests will be considered based on the cancellation conditions applicable to the particular booking.
2. Cancellation Charges
Unless a different cancellation condition is specifically displayed for the selected room, rate plan or promotional offer:
The cancellation terms shown to the guest at the time of booking shall apply to that reservation.
3. Non-Refundable Bookings
Certain promotional, discounted or special-rate bookings may be offered as non-refundable.
Where a booking is non-refundable, the applicable condition will be clearly displayed before payment is completed.
Payments for non-refundable bookings will not be refunded except where required by applicable law or where the hotel specifically approves an exception.
4. No-Show
If a guest does not arrive at the hotel on the scheduled check-in date without cancelling the reservation within the applicable cancellation period, the booking may be treated as a no-show.
No-show charges or refund eligibility will be determined according to the cancellation conditions applicable to the booking.
5. Modification of Booking
Requests to change the check-in date, check-out date, number of guests, room type or other booking details are subject to availability and the hotel’s applicable rate and booking conditions.
A change to the reservation may result in additional charges or a change in refund eligibility.
6. Hotel-Initiated Cancellation
If Hotel Colva Kinara is unable to honour a confirmed reservation due to circumstances within the hotel’s control, the hotel will contact the guest and, where applicable, offer an alternative arrangement or refund in accordance with the circumstances and applicable law.
7. Force Majeure
If a reservation is affected by circumstances beyond the reasonable control of the hotel, such as natural disasters, government restrictions, severe weather, strikes, public disturbances or other force majeure events, the hotel will communicate with the guest regarding the available options.
Any refund or adjustment will be handled according to the applicable booking conditions and circumstances.
8. Refund Processing
Where a refund is approved, Hotel Colva Kinara will initiate the refund through the applicable payment gateway or payment processing system.
For payments made through Razorpay, the refund will generally be processed back to the original payment method used for the transaction, subject to the payment provider’s processing procedures.
Razorpay’s merchant terms state that refunds initiated by the merchant are routed to the same payment method through which the transaction was processed.
9. Refund Timeline
Once a refund is approved and initiated by Hotel Colva Kinara, the refund will be processed through the payment gateway.
The time taken for the amount to appear in the customer’s bank account, card account or other payment instrument may depend on the bank, card network, UPI provider or payment service provider.
Customers should allow [X] business days from the date of refund initiation for the amount to reflect in their account.
The hotel may provide the relevant refund/transaction reference upon request.
10. Payment Failure
If your bank account or payment instrument has been debited but the booking has not been confirmed, please contact us with the payment details.
We will verify the transaction and booking status.
If the transaction is unsuccessful and the amount is subsequently reversed by the payment provider, the reversal timeline will depend on the bank/payment provider.
11. Duplicate Payments
If you believe that you have been charged more than once for the same booking, please contact us immediately with the relevant transaction details.
After verification, any eligible duplicate payment will be refunded through the applicable payment method.
12. Refund to Original Payment Method
For security and fraud-prevention purposes, approved refunds will normally be made to the original payment method used for the booking.
We may request additional information to verify the identity of the person requesting a refund.
13. Contact for Cancellation and Refund Requests
Hotel Colva Kinara
D-Block, 4th Ward, Colva Beach Road,
Next to HDFC Bank, Fatona, Colva, Goa 403708, India
Email: reservations@hotelcolvakinara.co.in
Phone: +91-9552559252
For faster assistance, please mention your booking/reference number and payment/transaction ID where applicable.