Privacy Policy

Updated Date: 27 September 2026

Hotel Colva Kinara (“Hotel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, making a reservation, contacting us, or staying at our property.

This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

1. Full name
2. Mobile number
3. Email address
4. Residential or billing address
5. Government-issued identification details where required for hotel check-in and applicable legal requirements
6. Booking Information
7. Check-in and check-out dates
8. Number of guests
9. Room or accommodation selected
10. Special requests and preferences
11. Booking reference or reservation details

Payment Information

When you make an online payment, the payment may be processed through Razorpay or another authorized payment service provider.

We may receive transaction-related information such as:

1. Payment status
2. Transaction ID/payment ID
3. Payment amount
4. Payment date and time
5. Payment method
6. Refund status

We do not intentionally store your complete debit/credit card number, CVV, UPI PIN, banking password, or other sensitive payment credentials on our own servers.

Payment information is processed by the relevant payment service provider in accordance with its applicable terms and privacy policy.

Technical Information

When you use our website, certain technical information may be automatically collected, including:

1. IP address
2. Browser type
3. Device information
4. Operating system
5. Website pages visited
6. Date and time of access
7. Referring website
8. Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

1. Process and manage hotel reservations
2. Confirm your booking and payment
3. Communicate booking confirmations, modifications and cancellations
4. Provide hotel and guest services
5. Respond to enquiries and customer support requests
6. Process refunds where applicable
7. Verify guest identity at check-in
8. Meet legal, regulatory, tax and accounting requirements
9. Prevent fraud, misuse and unauthorized transactions
10. Improve our website, services and guest experience
11. Send promotional communications where you have provided the required consent
12. 3. Payment Processing

Online payments made through our website may be processed by Razorpay Payments Private Limited or another authorized payment service provider.

When you proceed with an online payment, relevant information required to process and authenticate the transaction may be transmitted to the payment service provider.

Hotel Colva Kinara does not request or store your UPI PIN, internet banking password, CVV, or complete card credentials.

Razorpay processes payments according to its own applicable terms, security measures and privacy practices. Razorpay’s current terms also require merchants to obtain appropriate consent for sharing customer personal data with Razorpay.

4. Sharing of Information

We may share relevant information with trusted third parties where necessary to operate our business and provide services, including:

1. Payment gateway and payment processing providers
2. Booking/reservation service providers
3. Technology and website service providers
4. Email, communication and customer-support service providers
5. Professional advisers, auditors and service providers
6. Government authorities, law-enforcement agencies or regulatory bodies where required by law

We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

1. Keep the website functioning properly
2. Understand website usage
3. Improve website performance
4. Remember certain preferences
5. Analyze traffic and user interactions

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

1. Providing hotel services
2. Maintaining booking and transaction records
3. Meeting legal and regulatory requirements
4. Resolving disputes
5. Preventing fraud
6. Maintaining business and accounting records

Different types of information may therefore be retained for different periods.

8. Your Rights

Subject to applicable law, you may contact us to:

1. Request access to personal information we hold about you
2. Request correction of inaccurate information
3. Request deletion of information where legally permissible
4. Withdraw consent for promotional communications
5. Raise a privacy-related concern or complaint

Certain information may need to be retained where required by law or necessary for legitimate business purposes.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Hotel Colva Kinara is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children’s Privacy

Our website is intended for general use. We do not knowingly collect personal information from children independently of their parent, guardian or accompanying adult.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised effective date.

12. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy, please contact:

Hotel Colva Kinara
D-Block, 4th Ward, Colva Beach Road,
Next to HDFC Bank, Fatona, Colva, Goa 403708, India

Email: reservations@hotelcolvakinara.co.in
Phone: +91-9552559252